All orders ship via Royal Mail or Hermes from the U.K.. The total cost of shipping will depend upon the shipping destination. Any tracking information will be provided via email at time of shipment.
Please see below for general shipping rates:
You will receive an email confirmation once your order is shipped. The email will include all information related to your order. If you do not receive an email confirmation within 2 business days, please contact us and we will try to respond to your request right away.
Orders typically ship within two business days. Please allow 2-10 business days for in-stock items to arrive. International delivery times vary depending upon location.
All orders are shipped Monday through Friday, between 9:00 a.m. and 5:00 p.m. Orders placed after 5:00 p.m., Friday, will be shipped the following Monday.
We do not currently deliver on weekends or holidays. Orders can be submitted via our website on these days, but will not be processed until the following business day.
If you require a faster shipping option, or any other request, please contact us and we will do our best to accommodate.
Our Return Policy lasts 30 days. We will accept returns for merchandise within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
PO BOX 1776
New York, NY 10025
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our gift cards do not expire and can only be returned by the original purchasing party within 30 days. Past the first 30 days from purchase we unfortunately can't offer a refund or exchange. We will only issue a refund if the full balance of the gift card is still available.
If you received a gift card from a friend or colleague, sorry but we can't issue a refund to you. But hopefully you will find something you like from our store! If not, you can always re-gift it (we won't tell, promise).
To return your product, you should mail your product to:
PO BOX 1776
New York, NY 10025
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.